Effective Date: [2/27/2026]
1. Introduction
Zolo Technologies (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website https://zolotechnologies.com and our VoIP, SMS, DID, and related telecommunications services.
Our company is registered in the United States.
2. Information We Collect
A. Information You Provide
We may collect:
-
Name and company name
-
Email address
-
Phone number
-
Billing information
-
Account credentials
-
Support communications
B. Automatically Collected Information
When you use our services, we may collect:
-
IP addresses
-
Device information
-
Browser information
-
Usage data
C. Call Detail Records (CDR)
As a telecommunications provider, we generate and store Call Detail Records (CDRs), which may include:
-
Calling and called numbers
-
Date and time of calls
-
Call duration
-
Routing information
-
IP session logs
We do not record call audio unless explicitly stated and legally required.
3. How We Use Your Information
We use collected information to:
-
Provide and maintain VoIP and SMS services
-
Process transactions and billing
-
Prevent fraud and misuse
-
Comply with legal and regulatory requirements
-
Improve service quality
-
Respond to support inquiries
4. Payments
We use third-party payment processors to handle transactions. We do not store full credit card details on our servers. Payment providers may collect and process your information according to their own privacy policies.
5. Data Retention
We retain information:
-
As long as your account is active
-
As required for billing and regulatory compliance
-
As necessary to resolve disputes and enforce agreements
Call Detail Records may be retained for operational, billing, fraud prevention, and legal compliance purposes.
6. Data Sharing
We may share information with:
-
Upstream carriers and telecom partners (for call routing)
-
Payment processors
-
Hosting providers
-
Regulatory or law enforcement authorities when legally required
We do not sell personal information.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
-
Secure server environments
-
Encrypted communications
-
Access control restrictions
However, no online transmission is 100% secure.
8. Your Rights
Depending on applicable law, you may have the right to:
-
Access your personal data
-
Request correction of inaccurate data
-
Request deletion (subject to legal obligations)
-
Request export of your data
Requests can be sent to: support@zolotechnologies.com (replace if needed).
9. Cookies & Tracking
We may use cookies and similar technologies to:
-
Improve user experience
-
Analyze traffic
-
Maintain login sessions
You can disable cookies in your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, contact:
Email: support@zolotechnologies.com
Website: https://zolotechnologies.com